Terms of Service

1. Agreement to terms

By accessing https://audiencevertex.life/ or any page on this domain (the “Site”), you agree to these Terms of Service (“Terms”). If you do not agree, do not use the Site. When you engage our paid services, additional contractual documents apply.

Service provider: Audience Vertex Pte. Ltd., UEN 202518372M, 152 Beach Road #14-05 Gateway East, Singapore 189721 (“Audience Vertex”, “we”, “us”).

2. Nature of our business and .life branding

Audience Vertex is a full-service marketing and advertising agency. We provide audience research, segmentation strategy, paid media management, SEO, content marketing, creative production, CRM and lifecycle marketing, analytics and related professional services to business clients.

The domain name audiencevertex.life uses the .life top-level domain for branding purposes only. It does not represent that we provide life coaching, wellness coaching, personal development programmes, therapy or similar services. We are not audienceblueprint.pro or a template download shop. Descriptions on the Site are informational and do not constitute an offer capable of acceptance until confirmed in a signed scope and fee schedule.

3. No guaranteed results — marketing disclaimer

Important: Audience Vertex does not guarantee any specific outcome from marketing activities, including but not limited to:

• Search engine rankings or organic traffic levels
• Number or quality of leads, enquiries or appointments
• Sales volume, revenue or profit
• Return on ad spend (ROAS), return on investment (ROI) or cost per acquisition (CPA)
• Social media follower growth, engagement rates or viral reach
• Email open rates, click rates or conversion rates

Marketing performance depends on factors outside our sole control, including your product or service, pricing, sales process, customer experience, market demand, seasonality, competitor activity, platform algorithm changes, tracking accuracy and media budget. Case studies, testimonials and statistics on the Site describe past client work under specific conditions. They are illustrative only and not promises of future results.

Our services are professional marketing and advertising services. They are not financial, legal, tax or investment advice. You should consult appropriate professionals for those matters.

4. Website use

You may browse the Site for lawful purposes. You must not:

• Use the Site in any way that breaches applicable law or regulation
• Attempt unauthorised access to our systems, other users' data or connected networks
• Introduce malware, scrape content at scale without permission or overload infrastructure
• Misrepresent your affiliation with Audience Vertex
• Submit false, defamatory or infringing content via forms or communications

We may suspend or restrict access to protect the Site or investigate abuse.

5. Intellectual property

Unless stated otherwise, content on the Site — text, graphics, logos, layout, photographs and code — is owned by or licensed to Audience Vertex and protected by copyright and other intellectual property laws. You may view and print pages for personal, non-commercial reference. You may not reproduce, distribute, modify or create derivative works without our prior written consent.

Client engagements: ownership and licence of deliverables (creative assets, reports, campaign structures) are defined in the applicable statement of work. Unless agreed otherwise, clients receive usage rights for deliverables created for them upon full payment; Audience Vertex may retain portfolio rights only with client permission or for anonymised case studies.

6. Enquiries and contact forms

Submitting our contact form or emailing us does not create a client relationship or obligation to provide services. We will use submitted information per our Privacy Policy. You must provide accurate information and valid consent where required. Automated submissions and honeypot fields designed to detect bots may be silently discarded.

7. Paid services — general conditions

Where you enter a services agreement with us, the following general principles apply unless the signed document states otherwise:

• Scope: Services are limited to activities described in the signed proposal or statement of work. Out-of-scope requests may require change orders and additional fees.
• Fees: Quoted in Singapore dollars (SGD) unless stated otherwise. Invoices are payable per agreed terms. Late payment may incur interest or suspension of work.
• Client responsibilities: Timely access to ad accounts, analytics, brand assets, approvals and stakeholder availability. Delays may shift timelines without liability on our part.
• Ad spend: Media budgets are typically paid directly by the client to advertising platforms. We are not responsible for platform billing disputes.
• Account ownership: Advertising, analytics and CRM accounts remain client-owned. We request partner access to perform work.
• Third-party platforms: Google, Meta, LinkedIn, TikTok and other vendors have separate terms. We are not liable for platform outages, policy enforcement or account suspensions caused by client content or policy violations.
• Confidentiality: Both parties will protect confidential information shared during the engagement.
• Termination: Either party may terminate per notice periods in the contract. Fees for work performed and non-cancellable commitments remain payable.

8. Warranties and limitation of liability

The Site is provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose or non-infringement, to the fullest extent permitted by Singapore law.

To the fullest extent permitted by law, Audience Vertex and its directors, employees and contractors shall not be liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or goodwill, arising from use of the Site or our services.

Our aggregate liability arising from any claim relating to the Site or services shall not exceed the greater of (a) SGD 5,000 or (b) the total fees paid by you to us in the three months preceding the claim, except where liability cannot be excluded by law (including death or personal injury caused by negligence, or fraud).

You indemnify us against claims arising from content you supply, breach of these Terms or violation of third-party rights in connection with your campaigns.

9. Indemnity for client-supplied materials

Clients warrant they have rights to logos, trademarks, customer lists, images and copy supplied to us. Clients indemnify Audience Vertex against claims that client-supplied materials infringe third-party rights or violate advertising laws.

10. Privacy and data protection

Our collection and use of personal data is described in the Privacy Policy. By using the Site you acknowledge that policy. Client campaign data involving end-customers is handled per engagement contracts and applicable law, including Singapore's PDPA where relevant.

11. Cookies

We use cookies as described in our Cookie Policy. Where consent is required, you may manage preferences via the Site banner.

12. Third-party links

The Site may contain links to third-party websites. We do not control and are not responsible for their content, policies or practices. Access is at your own risk.

13. Changes to the Site and Terms

We may modify Site content or these Terms at any time. Updated Terms take effect when posted with a revised date. Material changes to active client contracts require agreement per those contracts. Continued use of the Site after changes constitutes acceptance of updated Terms for website use.

14. Force majeure

We are not liable for failure or delay caused by events beyond reasonable control, including natural disasters, pandemics, government actions, widespread internet failures or platform outages, provided we notify you where practicable and resume performance when possible.

15. Governing law and jurisdiction

These Terms and any dispute or claim arising from or connected with them or the Site shall be governed by and construed in accordance with the laws of the Republic of Singapore. You agree to submit to the exclusive jurisdiction of the courts of Singapore, without prejudice to mandatory consumer protections that may apply in other jurisdictions to the extent they cannot be waived.

Client service agreements may specify alternative dispute resolution (e.g. mediation in Singapore) where explicitly agreed in writing.

16. Severability and entire agreement

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in effect. For website use, these Terms together with the Privacy Policy and Cookie Policy constitute the entire agreement between you and Audience Vertex regarding the Site. For paid services, signed contracts prevail.

17. Contact

Audience Vertex Pte. Ltd.
152 Beach Road #14-05 Gateway East, Singapore 189721
Email: [email protected]
Telephone: +65 6224 7193

See also: Legal imprint · Privacy Policy